Returns
What you can ask for, and what happens when you do.
Asking to return something
- You can ask to return an order within 7 days of the day it was delivered. Open the order from your orders page and use the returns section there.
- Tell us in a few words why. A person at the shop reads every request.
- Only an order that was delivered can be returned, and only by the account that placed it.
What happens next
- If we accept the request, you send the goods back to us. The desk tells you how, from the request on your order page.
- When the goods reach us we record that they have arrived.
- We then record the refund and pay it back to you: to your payment if you paid online, otherwise by UPI or to your bank account. You can follow each step on your order page.
- If we do not accept a request, the order page says so.
Paying and refunds
- An order paid in cash on delivery has no card or online payment to send the money back to, so its refund goes by UPI or to your bank account.
- An order paid online is refunded to the payment it was made with.
- A refund is the amount we record against the order. It is shown on your order page once recorded.