How we describe things
The rule every listing in the shop is held to, and who ships what.
What a listing says
A listing says what a thing is, what it is made of, where it comes from, how big it is and how it is traditionally used. It does not say what the thing will do for you.
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So you will not find promises of luck, wealth, protection or cure, no remedies, no "energised" or "charged" items, and nothing that trades on the fear of the evil eye or a bad period. The same rule runs through the rest of Udaya: it computes and explains, and it does not predict or sell outcomes.
The rule is checked by the shop's own tests, and a seller's listing is checked against the same rule when they send it, and then read by a person before it goes on sale. A listing whose text breaks it is not published.
Idols and rudraksha
Every idol and every string of beads names its material and its origin, because that is the honest answer to "is it genuine". If a listing cannot say where a thing is from, it is not listed.
Who ships what
- Udaya holds the stock and packs the order.
- A partner seller lists the item and ships it to you directly. The page says so.
- A seller on Udaya lists their own goods, packs and posts them. If your basket holds goods from the shop and from a seller, or from two sellers, it is placed as separate orders, each with its own delivery charge, because they arrive separately.
- Our supplier ships it under the Udaya name. The page says so.
Paying and delivery
- Cash on delivery, for orders up to ₹5,000 an order.
- Where online payment has been switched on you can also pay by UPI, card or netbanking on the payment provider's own page. We never see your card or UPI details, and an order not paid within about half an hour is cancelled.
- If you pay on delivery, nothing is charged when you order. Either way we ring to confirm the order is yours before anything is packed, and a pay-on-delivery order can be cancelled from your orders until then. An order already paid online is cancelled by writing to us, and the money is refunded to the payment it was made with.
- Delivery is ₹69, and free from ₹999.
- The seller is not registered under GST, so no GST is charged: the price shown is all you pay for the goods. A delivered order comes with a bill of supply, not a tax invoice.
- If something needs to go back, how returns work.